AcoSound Hearing Aid FAQs & Technical Support
Find answers to common questions about AcoSound hearing aid operation, smartphone compatibility, Bluetooth connectivity, sound adjustment, device maintenance, and technical support.
For model-specific assistance, please contact our support team.
First, confirm that your hearing aid model supports the AcoSound App.
Then check the following:
Bluetooth is enabled on your smartphone.
Your hearing aids are sufficiently charged.
The appropriate AcoSound App version is installed.
Your smartphone meets the applicable compatibility requirements.
Follow the model-specific pairing instructions and try reconnecting your devices.
First, check whether your hearing aid model supports Bluetooth audio streaming.
Some hearing aids support app-based controls without supporting direct audio streaming from a smartphone.
If your model supports audio streaming, check your smartphone's audio output settings, Bluetooth connection, and volume.
If you cannot hear environmental sounds through your hearing aids, check the power status, volume settings, and sound outlets.
If the problem continues, contact your hearing care professional or AcoSound technical support.
Selected AcoSound hearing aid models support Bluetooth audio streaming, allowing users to listen to music and phone call audio through compatible smartphones.
Depending on the hearing aid model and smartphone compatibility, available features may include:
Wireless music streaming
Audio streaming for phone calls
Audio playback from compatible mobile applications
Not all AcoSound hearing aids support direct audio streaming or hands-free calling.
Supported functions depend on the hearing aid model, smartphone, operating system, and Bluetooth connectivity requirements.
Please contact our team to confirm the available features for your specific model.
Try the following steps:
Confirm that your hearing aid model supports the AcoSound App.
Check that your hearing aids are sufficiently charged.
Restart your smartphone and hearing aids.
Make sure Bluetooth is enabled.
Follow the model-specific instructions to reconnect your devices.
If the problem continues, contact AcoSound technical support.
An "Offline" message may indicate that the app is unable to communicate with your hearing aids or access a required service.
Please check:
Bluetooth connection
Hearing aid battery status
App permissions
Internet connection, if required by the affected function
The exact meaning of the message may vary depending on the app version and the function being used.
Internet requirements depend on the app version and the functions being used.
Some hearing aid control functions may operate through a local wireless connection, while certain online services may require internet access.
Please refer to the applicable app instructions or contact our technical support team for details.
Compatible AcoSound hearing aid models allow users to access available sound adjustment functions through the AcoSound App.
Depending on the model, supported features may include:
Volume adjustment
Listening program selection
Independent left and right hearing aid control
Available device settings
For adjustments requiring professional programming, please contact an authorized hearing care professional.
Selected AcoSound hearing aids feature automatic environment recognition technology designed to identify changes in surrounding acoustic conditions.
Depending on the product configuration, compatible models may include standard or self-adaptive environment recognition capabilities.
These technologies work alongside available digital sound processing and noise management functions to support listening comfort in different environments.
Automatic environment recognition does not necessarily mean that the hearing aids automatically switch between listening programs.
Users can manually select available listening programs through the AcoSound App on compatible models.
Available features vary by hearing aid model and configuration.
AcoSound offers programmable hearing aid models that support professional fitting and sound adjustment.
Depending on the product model and fitting solution, available capabilities may include:
Hearing aid parameter adjustment
Personalized sound configuration
Listening program configuration
Remote fitting support for compatible models
Fitting requirements, supported parameters, and compatible programming solutions vary by model.
Hearing care professionals and distributors can contact AcoSound for detailed technical information.
Battery runtime depends on several factors, including:
Hearing aid model and battery capacity
Volume and sound processing settings
Bluetooth and wireless feature usage
Daily listening conditions
For accurate battery performance information, please refer to the specifications and applicable test conditions of your hearing aid model.
Regular maintenance helps keep your hearing aids in good operating condition.
We recommend the following:
Clean your hearing aids using the recommended accessories.
Keep the devices dry and protect them from excessive moisture.
Regularly inspect ear tips and sound outlets.
Follow the recommended charging and storage instructions.
Avoid exposure to excessive heat or unsuitable cleaning products.
Do not immerse hearing aids in water unless the specific model's instructions permit such use.
For detailed maintenance procedures, refer to your product user manual.
AcoSound provides available product information and technical support resources for distributors, hearing care professionals, and business partners.
Depending on the product model, available resources may include:
Product specifications
User manuals
Connectivity information
Fitting-related documentation
Technical support guidance
Please contact our team with your product model and specific information requirements.
Yes. AcoSound works with business customers interested in hearing aid manufacturing and OEM/ODM cooperation.
Depending on the product platform and project requirements, available cooperation options may include product configuration and customization services.
Customization scope, technical feasibility, and project requirements are subject to evaluation.
Contact our team to discuss your business needs and explore potential cooperation opportunities.
Available regulatory and compliance documentation depends on the specific hearing aid model and target market.
Please contact AcoSound with the relevant product model and destination market so our team can confirm which documents are available.
You can contact AcoSound through our official website or available customer support channels.
To help our team understand your issue, please provide:
Hearing aid model
Description of the problem
Smartphone model and operating system, if applicable
Relevant screenshots or error messages
Our team will review your inquiry and provide available technical guidance.
Looking for hearing aid technical information, product documentation, or support for your business?
AcoSound is committed to providing product information and technical resources to support distributors, hearing care professionals, and business partners.
Contact AcoSound Support →
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Adaptive noise reduction ensures optimal clarity in any environment.
Real-time speech enhancement improves communication for users of all ages.
Ultra-low power algorithms extend device battery life during daily use.
Reliable in hospitals, at home, and during outdoor activities worldwide.
Our customer service is available Monday to Friday, 9:00 am – 6:00 pm (GMT+8). For further assistance or specialized support about medical hearing devices, please feel free to contact us at any time.
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