Please check that:
* Bluetooth is enabled
* The hearing aid battery is sufficiently charged
* The AcoSound App is updated to the latest version
Then try pairing the devices again.
Please check:
* Audio output settings
* Phone volume level
* Hearing aid program settings
Please try the following steps:
* Restart your smartphone
* Restart your hearing aids
* Remove any previous Bluetooth pairing records
* Pair the devices again
Please make sure that:
* Bluetooth is turned on
* Your internet connection is working properly
* The hearing aids are within 5 meters of your smartphone
The AI can automatically optimize sound settings based on your listening preferences and usage patterns.
You can manually adjust settings or restore default settings at any time.
Certain advanced features may require an internet connection.
Basic sound adjustment functions can operate offline.
Battery life typically ranges from 20 to 30 hours, depending on:
* Volume level
* Bluetooth streaming usage
* Listening environment
Battery lifespan may vary depending on usage and charging habits.
Under normal conditions, rechargeable batteries typically last several years before replacement may be required.
You can get support by:
* Submitting an online support request
* Contacting AcoSound via email
* Reaching out to your local dealer or distributor
* Contacting the AcoSound customer support team
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Discover how our advanced DSP algorithms deliver adaptive noise reduction, real-time speech enhancement, and ultra-low power consumption for superior hearing experiences.
Adaptive noise reduction ensures optimal clarity in any environment.
Real-time speech enhancement improves communication for users of all ages.
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Reliable in hospitals, at home, and during outdoor activities worldwide.
Our customer service is available Monday to Friday, 9:00 am – 6:00 pm (GMT+8). For further assistance or specialized support about medical hearing devices, please feel free to contact us at any time.
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